General Policies
Contact
If you have any questions about our policies, need more information, or would like to raise a concern, please contact us at:
📧 ccluxecollectionltd@gmail.com
Please note: Unrelated emails, spam, or fraudulent enquiries will be ignored and reported if necessary.
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Collecting Personal Information
When you visit our website, we may collect certain information about your device, browsing behaviour, and activity on our site. This includes information needed to process orders and improve customer experience.
We may also collect additional information if you contact customer support.
Personal Information may include:
• Device details
• Order information
• Contact information
• Payment information
• Browsing behaviour
We only use this information for order fulfilment, service improvement, fraud prevention, and communication purposes.
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Out of Stock Policy
While we aim to keep our inventory updated in real-time, there may be times when a product becomes unavailable after an order is placed.
If this occurs, you will be contacted as soon as possible and offered one of the following options:
1. A suitable alternative (e.g., different length or texture) — with a refund or additional charge for any price difference. If you prefer a longer length, you can pay the difference to upgrade.
2. Waiting for restock — if applicable and the item will be available soon.
3. A refund for the unavailable item.
We aim to resolve stock issues quickly and fairly.
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