Fraud Policy

Fraud Policy

CCLUXEcollection has a zero-tolerance policy for fraudulent orders.

Any fraudulent activity — including false chargebacks, fake names, stolen card use, or suspicious address patterns — will result in:

We take this very seriously to protect both our business and genuine customers.

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Chargeback Policy

Customers may not file a chargeback more than 10 days after the parcel has been delivered or marked as delivered by the courier.

Any fraudulent chargebacks (e.g., claiming non-delivery when tracking shows delivery or providing false information) will result in:

If you have an issue with your order, please contact us first — we respond and resolve quickly.

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Shipping Policy

Processing Time

Delivery Time

Tracking information will be emailed once your order has been dispatched.

Customers are responsible for ensuring their shipping address is correct before checkout.

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Return & Exchange Policy

For hygiene and safety reasons, we do not accept returns on opened or used hair.

Exchanges may be considered only if the item is unused, unaltered, and in original packaging, and you contact us within 48 hours of receiving your order.

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Order Amendments

Once an order is placed, no changes can be made — including item changes, address changes, or cancellations.

Please double-check your details before checkout.

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Privacy Policy

Your information is kept secure and used only for order fulfilment, customer service, and fraud prevention.

We do not sell or share your personal information with third parties except for payment processing and delivery services.